Warranty

Our Warranty

All products sold on Lucilighting.com are backed by a manufacturer warranty from Solais Lighting LLC. Although Lucilighting does not itself warranty the products, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased please contact Lucilighting Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Solais Fixtures

Solais Lighting, LLC warrants that our lighting fixtures will operate for a period of five (5) years from the date of purchase when used in accordance with package and fixture directions. If your Solais fixture does not last for the warranty period, please send your name and address, the product you are returning, and proof of purchase to the address listed below. This Warranty is granted to the original purchaser of the fixture through Solais authorized distribution channels and is not transferable or assignable to any third party.

If we determine that product failure was due to defects in material or workmanship, we will either (at the sole discretion of Solais): repair the product, replace the product, or provide a credit to the direct purchaser for the original purchase price. For repair/replacement of product during the first year, in-field labor coverage will be provided up to $75.00 per fixture.

This limited warranty does not cover products subject to misuse, electrical current fluctuation, accident, neglect, or acts of God. All determinations are in Solais’ sole and absolute discretion. THIS REPLACEMENT, REPAIR OR REFUND OBLIGATION IS THE SOLE WARRANTY MADE BY SOLAIS WITH RESPECT TO ITS FIXTURES AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SOLAIS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.

Exclusion of incidental or consequential damages is not allowed by some states, so the above limitations or exclusions may not apply to you.

Solais Lamps

Solais Lighting, LLC warrants that our lamps will operate for a period of five (5) years from the date of purchase or 25,000 hours, whichever comes first, when used in accordance with package and lamp directions. If your Solais product does not last for the warranty period, please send your name and address, the product you are returning, and proof of purchase to the address listed below. This warranty is granted to the original purchaser of the lamp only, through Solais authorized distribution channels, and is not transferable or assignable to any third party.

If we determine that product failure was due to defects in material or workmanship, we will either (at the sole discretion of Solais): repair the product, replace the product, or provide a credit to the direct purchaser equal to the invoice price Solais charged purchaser for the lamp, multiplied by the delivered warranty period (hours) divided by the intended warranty period (hours).

This limited warranty does not cover products subject to misuse, electrical current fluctuation, accident, neglect, or acts of God. All determinations are in Solais’ sole and absolute discretion. THIS REPLACEMENT, REPAIR OR REFUND OBLIGATION IS THE SOLE WARRANTY MADE BY SOLAIS WITH RESPECT TO ITS LAMPS AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SOLAIS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.

Exclusion of incidental or consequential damages is not allowed by some states, so the above limitations or exclusions may not apply to you.

Solais Lighting LLC, 8655 Corporate Drive, Suite 100, Frisco, TX 75033