Return Policy

Damaged Goods

Once you notify us that your product was damaged, LuciLighting will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement fixture at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
LuciLighting is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

Please contact Customer Service if you have any questions.

Returns

At LuciLighting we are committed to our customers satisfaction. For most products on our website, if you don’t like it, you may return it within 30 days of shipment from our warehouse for a refund of the purchase price (excluding freight)
The product must be in new condition, uninstalled and in its original packaging.
Your refund credit will be issued after the item has been returned and inspected.
The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return. 

EXCEPTIONS – We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Large quantities of the same product (6 or more)
  • Canadian Orders – orders returned from Canada will have shipping and any applicable taxes and customs duties deducted from the refund. Please call customer service for an estimated cost.

If you have a product that you wish to return that meets the above criteria please contact Customer Service to begin the process.

How to return a product

To start a return process, follow the instruction:

    1. Email our Customer Support info@lucilighting.com  State your order number, the selection of products you want to return, and the reason for requesting the return.
    2. If your return request is accepted, we will send further instructions for mailing your return. 
    3. We can provide you with a return shipping label upon request 
    4. Once your return has been delivered to us, it will be inspected by our team. This may take a few days.
    5. We will let you know if your return passed the inspection or not.
    6. If your return is accepted, you will receive Store Credit equivalent to the amount you paid for the product. 

ITEMS RETURNED WITHOUT PRIOR NOTICE WILL NOT BE ACCEPTED.

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